INTERNAL APP ACCOUNT AND DATA DELETION POLICY

Last Updated: September 28, 2026
 

PT Jasindo Testing Services provides this Account and Data Deletion Policy to outline how account management, access revocation, and data retention are handled for users of our internal mobile application.
 

1. INTERNAL USE & ACCOUNT MANAGEMENT

This application is strictly an internal operational tool for authorized employees and field personnel of PT Jasindo Testing Services. 
 

• No Self-Service Account Deletion: To maintain strict compliance, data integrity, and operational audit trails required for palm oil testing and inspection services, there is no self-service "Delete Account" button within the application interface.

• HR/IT Administrative Control: Accounts are created, maintained, and managed centrally by the IT & HR Department of PT Jasindo Testing Services.

2. HOW ACCOUNT DEACTIVATION & DELETION IS PROCESSED
 

a. Upon Employment Termination / Resignation:
When an employee resigns or their contract ends, the account access is immediately revoked and deactivated by IT Administration as part of the company's offboarding process.
 

b. Written Request for Data/Account Deletion:
If an employee or authorized personnel wishes to request account deactivation or personal data cleanup, they can submit a formal request via email to:
- Email: jtsmdn@jasindo-testing.com
- Subject: "Internal App Account Deactivation - [Employee Name / ID]"
 

3. DATA RETENTION & EXCEPTIONS
 

a. Personal Information Purged:
Upon account deactivation, personal login tokens, active session credentials, and device notification identifiers associated with the user account are deleted from active application servers within 14 business days.
 

b. Mandatory Retained Operational Records:
In compliance with Indonesian commercial laws, industrial auditing standards, and company obligations to clients, the following data generated by users WILL NOT be deleted:
- Official Laboratory Test Reports and Palm Oil Inspection Certificates.
- Draught survey measurements, container inspection logs, and photo evidence submitted for client reporting.
- Historical system audit logs required for legal and operational compliance.
 

4. CONTACT INFORMATION

For any inquiries regarding internal user accounts or data management:

IT & Administration Department
PT Jasindo Testing Services
Jl. Kapten Sumarsono, Komplek Graha Metropolitan, Blok G no. 20,
Helvetia, Sunggal, Deli Serdang Regency, North Sumatra 20124, Indonesia
Email: jtsmdn@jasindo-testing.com
Phone: +62 61 8442565